Privacy Policy

Bluemoose Books is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This policy explains what data we collect, how we use it, and your rights.

What We Collect

We collect information about you when you:

  • Place an order (name, billing and shipping address, email, phone number, payment details).

  • Create an account (username, password, saved details).

  • Contact us by email or through forms.

  • Browse the site (via cookies and analytics).

How We Use Your Data

We use your information to:

  • Process and deliver orders.

  • Respond to your requests, including refunds or complaints.

  • Comply with legal obligations (e.g. tax records).

  • Improve our store and services.

  • Send marketing emails only if you have opted in.

We do not sell or trade your data.

Who Has Access

Members of our team (Administrators and Shop Managers) have access to order and customer details so they can process and fulfil orders.

Sharing Data with Third Parties

We share necessary information with:

  • Book Sources – to fulfil and deliver your order.

  • PayPal – to process secure payments. See PayPal’s Privacy Policy for more details.

How Long We Keep Data

We keep order information for as long as required by law (typically 6–7 years for tax and accounting purposes). Account details remain active until you request deletion.

Your Rights

You have the right to:

  • Request access to the data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Complain to the ICO if you believe your data has been misused.

To exercise your rights, please contact us at kevin@bluemoosebooks.com.

Terms and Conditions

These Terms and Conditions apply when you use our website or purchase goods from Bluemoose Books. By using this website, you agree to these Terms and Conditions.

Who We Are

This website is owned and operated by Bluemoose Books Ltd.
Registered address: 25 Sackville Street, Hebden Bridge, West Yorkshire, HX7 7DJ
Email: kevin@bluemoosebooks.com

Using Our Website

You may browse our site without registering. To place an order, you will be asked to provide personal information so we can process and deliver your purchase. We aim to ensure all information on this site is accurate and up to date, though we cannot guarantee it will always be error-free.

Orders and Payments

  • All orders are subject to availability and confirmation of payment.

  • Payments are securely processed through PayPal. Some of your data will be shared with PayPal to complete the transaction (see Privacy Policy above).

  • Once your order is placed, you will receive an email confirmation.

Delivery

We work with Gardners Books as our distributor to supply and dispatch orders. Delivery times may vary depending on location and stock availability. We are not responsible for delays caused by postal or courier services.

Returns and Refunds

In line with UK consumer law, you have the right to return items within 30 days of receiving your order.

  • Items must be returned in their original condition.

  • Refunds will be issued to the original payment method once the item has been received and checked.

  • Return postage costs are the responsibility of the customer, unless the item is faulty or sent in error.

To arrange a return, please contact us at kevin@bluemoosebooks.com.

Our Liability

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence. We are not responsible for indirect losses, loss of data, or loss caused by circumstances beyond our reasonable control.

Cookies

Our website uses cookies to improve your browsing experience and to make the shop work properly. Cookies are small text files stored on your device when you visit our site.

We use cookies for:

  • Keeping track of basket contents while you browse.

  • Remembering your preferences (e.g. login details).

  • Analytics (to help us understand how the site is used).

Some cookies are essential for the site to function. Others, such as analytics, are optional.

When you first visit our site, you will be asked to accept or decline non-essential cookies. You can also change or withdraw your consent at any time through your browser settings.

Contact Us

For questions about these Terms and Conditions, Privacy, or Cookies, please contact:
Bluemoose Books Ltd
Email: kevin@bluemoosebooks.com
Address: 25 Sackville Street, Hebden Bridge, West Yorkshire, HX7 7DJ